Help with your piece

Tell us what happened.

Bring the order details

Include your order number and the checkout email address so we can locate the item and the personalization requested.

Describe the issue clearly

Tell us whether the concern is about damage, the name or inscription, the selected option, or another detail. Keep photographs of the item and packaging available.

Keep everything together

Keep the item, packaging and order messages while the issue is reviewed. Contact us before sending anything back so the next step can be confirmed.

Need help with a particular piece? Contact COAZEN with the product name or your order number.