Shipping policy

COAZEN pieces are made to order. Each piece is personalised from the details and reference files you send us, and production is confirmed for your order before it is dispatched. We do not publish a single production time, because it depends on the piece you choose and on the details you provide.

Delivery times by destination

Transit times are published carrier service times. Unless stated otherwise they are counted in working days, from the moment the parcel is scanned into the carrier network to the first delivery attempt.

  • United States: 7–15 working days
  • United Kingdom: 3–10 working days
  • Europe (EU countries, Switzerland, Norway and Iceland): 5–10 working days, subject to the import arrangements for the destination being in place. If an order cannot be cleared for its destination, we contact you before dispatch.
  • Canada and Mexico: 7–17 working days
  • Australia and New Zealand: 5–20 working days
  • South America (Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru and Uruguay): 10–25 working days
  • Other destinations: 3–15 working days. Times vary widely from country to country, and the options available for your address are confirmed at checkout.

Transit time does not include production time, the leg from our production partner to the carrier hub, or customs clearance. Some carrier services are quoted in calendar days rather than working days; where that applies, the service shown at checkout states the calendar-day period.

Faster services, where they are offered, appear at checkout with their own transit time and can be shorter than the ranges above.

Where we deliver

We currently deliver to these countries:

  • United States: United States
  • United Kingdom: United Kingdom
  • Europe (EU countries, Switzerland, Norway and Iceland): Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Iceland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia
  • Canada and Mexico: Canada, Mexico
  • Australia and New Zealand: Australia, New Zealand
  • South America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Peru, Paraguay, Uruguay

If your country is not in this list, contact us before ordering. Shipping charges and the delivery methods available for your address are shown at checkout.

Shipping charges

Available destinations, delivery methods and shipping charges are shown at checkout for your address. Production and transit are separate stages, so a shipping charge covers the transit service and not production time.

If you are ordering for a particular date

Contact us before ordering with the product, the delivery country or region, and the date you need. A styling image, a cart message or a dispatch estimate does not guarantee arrival for an event.

Tracking and delivery questions

Keep your confirmation and shipping emails. Use the order-status and carrier links supplied with your order, or see our Order help page for the details to include when contacting us.