Changes & order support

Help with a personal order.

A correction or cancellation request

Email hello@coazen.com promptly with your order number and the details you need changed. While your order is waiting for our confirmation email you can change or cancel it at no cost. If we do not hear from you within 48 hours of that email, and we have your reference photos and written details, production begins on schedule.

An item that arrived damaged or incorrect

Keep the item and packaging and take clear photos showing the issue. Include the order number, the selected product and a description of what differs from your order when you contact us.

Before sending an item back

Contact us for the next steps before arranging a return shipment. This page explains how to raise an issue; the terms that apply to your order are set out in our Returns and refunds policy.

Need help with a particular piece? Contact COAZEN with the product name or your order number.